All flows
SBPM · Starlink Installation
SBPM runs Starlink installations from the first customer click to the final sign-off. The journey moves across four connected surfaces — the customer's web order, the partner back office, the engineer's mobile app, and the Jet admin dashboard. Pick a surface to walk its screens in order.
Fourteen steps from placing the order to a confirmed installation date — every screen and email the customer actually sees, in sequence. Toggle between the paid and free / rental paths to see how the flow branches.
The job passes back and forth between two teams — Rumor's back office and the assigned contractor — from order intake through the completed install. Switch tracks to follow either side.
One engineer, one device, five stages — check-in, survey, install, validate, and complete — with two exception paths built in for when a job can't go as planned.
The command centre Jet uses to run the whole operation — a live analytics dashboard, the full orders panel with search and filters, and a per-order detail view for every lifecycle action from scheduling to holds, cancellations, and refunds.
After every completed installation SBPM asks the customer how it went — an automated feedback email, a short satisfaction survey, and a set of admin dashboards that turn those responses into a live CSAT score, by country and per order.
When a customer emails support, SBPM handles it in Freshdesk. A ticket is created automatically, an agent reads the order details, cross-references the order in Jet Admin using the Starlink account number, responds, and marks it resolved.
How a partner works an order in the SBPM Partner Portal — the order queue, the full order record, the readiness evidence the customer submits, the review that approves or rejects it, and the contractor assignment that hands the job on.
The console that sits above every partner — a global operations dashboard across all markets, the full order table spanning every organisation, a per-order detail drawer, and partner provisioning.
The rebuilt mobile app the installer works from on site — picking up the day’s job, recording arrival and check-in, completing the risk assessment and survey, carrying out the install, validating it, and taking the customer’s sign-off.